Account Management

ATServe specializes in maintaining HP, Sun, NetServers, Storage and Printers.

ATServe Customer Engineers function as Account Managers having dedicated site responsibility. By utilizing all of ATServe’s resources, they ensure optimum system performance and maximum system uptime.

Our Technical Support Operations staff has extensive experience on the HP and Sun product line. Our nationwide field organization has access to this group 24 hours a day, 365 days a year. Not only does ATServe offer live telephone support, but we can also connect to any system that possesses Telnet, Internet, or remote dial-in access. This service allows our support specialists to diagnose most problems quickly and accurately. Utilizing this capability, ATServe can evaluate problems and assure the Account Managers respond to a support request with all the proper equipment on hand.

ATServe’s Escalation Procedure mandates upgrading to a “hot site” if the system's problem is not identified within 4 hours of an Account Manager’s initial work on the system. Management and Technical Support Operations staff will be notified, and will become actively involved to expedite all repairs. This program assures the fastest possible resolutions to all system problems.